Complaints Policy

Complaints Policy

Step 1.) Speak directly with the staff member involved

If you are unsatisfied with the result or response:

Step 2.) Ask to speak with the employee’s supervisor

The employee will immediately provide their supervisor’s contact information for your follow-up. If you are unsatisfied with the result or response:

Step 3.) Ask to speak with the supervisor’s superior.

The supervisor will immediately provide their superior’s contact information for your follow-up. If you remain unsatisfied with the result or response, continue to ask to speak with each subsequent employee’s superior. If you fail to be satisfied, the final staff member you speak with would be the President and CEO. If you are unsatisfied with the result or response from them:

Step 4.) Correspond with the Chair of the Board

Correspondence should be addressed to the Chair at 245 West Hunt Club, Ottawa ON, K2E 1A6.

Exceptions:
Concerns about Society policy should begin at step 2.
Concerns regarding possible harassment of any kind should begin with the President and CEO.
Concerns regarding the President and CEO should begin at step 4.