Complaints Policy

Complaints Policy

Step 1.) Speak directly with the staff member involved

If you are unsatisfied with the result or response:

Step 2.) Speak with the Manager or Director of the department

(In the Animal Care or Admissions and Rehoming department, speak with the supervisor before the manager)

The department managers/directors are as follows:

  • Manager: Animal Care
  • Manager: Admissions and Rehoming
  • Manager: Rescue and Investigations Services
  • Manager: Volunteer
  • Manager: Finance and Administration
  • Manager: Communications
  • Manager: Legacy Giving
  • Manager: Donor Relations
  • Director: Outreach and Development
  • Director: Operations

If you are unsatisfied with the result or response:

Step 3.) Speak with the appropriate Director or, if you have already done so, Executive Director.

The department directors are as follows:

  • Outreach and Development (Legacy Giving, Development, Programs, Communications)
  • Operations (Animal Care and Rehoming, RIS, Volunteer)

The Executive Director can be reached at 613- 725-3166, ext. 232.

If you are unsatisfied with the result or response:

Step 4.) Correspond with the President of the Board

Correspondence should be addressed to him or her at 245 West Hunt Club, Ottawa ON, K2E 1A6.

Exceptions:
Concerns about Society policy should begin at step 2.
Concerns regarding possible harassment of any kind should begin at step 3.
Concerns regarding the Executive Director should begin at step 4.