Welcome to our New Adopters' page!
Congratulations on your new adoption! We hope that your new pet is fitting well into your home. If you’re experiencing any challenges, please let us know—we would like to help!
| For questions about... | Contact us at... | Hours |
| Your adoption contract | Adoption Centre Service Representative 613-725-3166, ext. 258 adoptions@ottawahumane.ca |
Monday through Friday, 12 - 7 PM; Saturday 10AM - 5PM |
| Medical issues | Kennel Supervisor 613-725-3166, ext. 229 kennelsupervisor@ottawahumane.ca |
Monday through Friday 9 AM - 7 PM; Saturday 10AM - 5PM |
| Dog behaviour (adjustment to new home, including adjusting to family and other pets) | Temperament Assessor 613-725-3166, ext. 245 behaviour@ottawahumane.ca |
Monday through Friday 8AM - 4PM |
| Cat and small animal behaviour (adjustment to new home, including adjusting to family and other pets) | Adoption Centre 613-725-3166, ext. 258 adoptions@ottawahumane.ca |
Monday through Friday, 12 - 7 PM; Saturday 10AM - 5PM |
We will respond to emails and phone messages within 24 business hours—usually much sooner.
If you have an urgent medical issue with your new pet, please contact your veterinarian immediately!
We have many great resources for new pet owners — and be sure to check out our FAQs about the Ottawa Humane Society and its many programs and services.
Finally, thank you for adopting your new pet from the Ottawa Humane Society. By giving a shelter animal a home, you’re helping us reduce pet overpopulation in our community.
