Contact Information and Hours

Frequently Called Numbers

In the event of an animal emergency, call 613-725-1532

General Inquiries:
613-725-3166 ext. 221


Address Change:
For membership and donations
613-725-3166 ext. 252
Address Change:
For microchips and City of Ottawa registration tags
For microchips, visit our How to Update your Pet’s Microchip page. For City of Ottawa registration tags, visit the City of Ottawa’s “Cat & Dog Registration” page.
Admission of Owned Pets 613-725-3166 ext. 221
Visit the Giving Up Your Pet section of the website.
Adoption 613-725-3166 ext. 258
Visit the Adopt section of the website.
Donations & Tax Receipts 613-725-3166 ext. 252
Visit the Donate section of the website.
Lost and Found Animals 613-725-9998
Visit the Lost and Found section of the website.
Media Natalie Pona, Manager: Communications
613-725-3166 ext. 261
Visit the Media Releases section of the website.
Rescue and Investigation Services 613-725-3166 ext. 224.
Visit the Rescue and Investigation section of the website.
Volunteering 613-725-3166 ext. 231
Visit the Volunteer section of the website.

Hours of Operation

Monday – Friday: 12 p.m. – 8 p.m.
Saturday: 10 a.m. – 5 p.m.
Sunday: 11 a.m. – 4 p.m.

Municipal Animal Shelter:

Monday – Friday: 9 a.m.-8 p.m.
Saturday 10 a.m.-5 p.m.
Sunday: 11 a.m.-4 p.m.
Closed Statutory Holidays


245 West Hunt Club Rd.

We’re across the street from the Lowe’s. Just turn at the lights between the Lexus and Audi dealerships on West Hunt Club Road.