Emergencies and Stray Animals

Get Help for a Sick or Injured Stray Animal

If an animal’s life is in immediate distress as a result of cruelty or neglect, please contact the police at 911. For non-urgent calls about animal neglect or cruelty, please call the OSPCA at 310-SPCA.

For emergency assistance from the Ottawa Humane Society between 11 p.m. and 7 a.m., please call 613-725-3166 and press 7.

Please note: The Ottawa Humane Society is currently experiencing an interruption in its services. If an agent is not available to respond to your call, you will be directed to the most appropriate service available to help you. We apologize sincerely and are working rapidly to restore full service to our community.


If you find a sick or injured stray animal with no owner in sight, Rescue and Investigation Services agents can help. Agents respond to and provide emergency transportation for injured and sick stray animals from 7 a.m. to 11 p.m., seven days a week, 365 days of the year, in cases where no investigation is required.

Outside of those hours please contact one of the after-hours or emergency veterinary clinics for help.

Emergency clinics in Ottawa

Once an animal is rescued, it is brought to the Ottawa Humane Society or a veterinary clinic (outside of regular OHS hours) for an exam and to be stabilized. If the animal has extensive injuries and is in immediate distress, and where the owner cannot be located within a reasonable amount of time, the animal may be humanely euthanized to prevent further suffering. All decisions on treatment and euthanasia are made in consultation with a veterinarian.

The OHS makes every attempt to find the owner — but please do your part by ensuring that your animal companions are identified with a microchip, collar and tag. If the animal’s owner is located, he or she is required to reimburse the OHS for all expenses incurred in caring for their pet.

If you have been bitten or scratched by a stray animal, please seek immediate medical attention and contact the City of Ottawa, By-Law Enforcement Division at 3-1-1.